Couple of New Books on Customer Service

Great timing! 2 new books are out focusing on exceptional customer service.

MANAGEMENT LESSONS FROM THE MAYO CLINIC By Leonard L. Berry and Kent Seltman

THE NEW GOLD STANDARD By Joseph Michelli

In another post at this site, there was a story describing exceptional customer service given by a dental hygienist.  It’s interesting that more and more focus is being paid to health industries. Another reader commented about how her mystery shopping business will start a shop in the medical field and the Globe and Mail had an article this morning reviewing the two books mentioned above. Lots of pleasant surprises can by found and lessons learned from situations where we normally wouldn’t expect extraordinary service.

Enjoy!

-Patrick Law

 

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2 Comments

Filed under Working

2 responses to “Couple of New Books on Customer Service

  1. Thank you for taking the time to blog about my new book, “The New Gold Standard.” I am in your debt-Joseph A Michelli, Author

  2. Hello Joseph,
    And thank you for your time in visiting this blog and posting a comment. Honored to hear the word ‘thanks’ from the original author! Great personal touch!

    In my debt? Hahaha…
    I am a very small-time blogger..so not sure if my blog will reach out enough…but I am sure I will be the one ‘in your debt’ the more I apply some of the principles and lessons learned from your book into my contexts.

    Thanks again,
    -patrick

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