Great timing! 2 new books are out focusing on exceptional customer service.
MANAGEMENT LESSONS FROM THE MAYO CLINIC By Leonard L. Berry and Kent Seltman
THE NEW GOLD STANDARD By Joseph Michelli
In another post at this site, there was a story describing exceptional customer service given by a dental hygienist. It’s interesting that more and more focus is being paid to health industries. Another reader commented about how her mystery shopping business will start a shop in the medical field and the Globe and Mail had an article this morning reviewing the two books mentioned above. Lots of pleasant surprises can by found and lessons learned from situations where we normally wouldn’t expect extraordinary service.